Introduction to Zinye Desk
Zinye Desk is a customer support helpdesk. It turns every customer question — however it arrives — into a ticket, so nothing gets lost and your team can answer quickly and consistently.
It’s built for any team that handles support: a few people answering email today, or a dedicated support desk as you grow.
What you can do with it
Section titled “What you can do with it”- Manage tickets — every request in one place, assigned, prioritised, and tracked to resolution
- Let tickets arrive any way — from email, a customer portal, or created by an agent
- Organise your team — group agents into teams and route tickets automatically
- Help customers help themselves — a knowledge base of articles and a customer portal where people raise and track their own tickets
- Set service targets — response and resolution time goals so nothing sits too long
Where it runs
Section titled “Where it runs”Zinye Desk runs in your browser, hosted on Zinye Cloud — nothing to install.
Start here
Section titled “Start here”- Key concepts — tickets, agents, teams, and SLAs
- Getting started — open Zinye Desk and add your agents
- Tickets — work your first ticket