Getting help
This page points you to help when you need it.
Help with Zinye Desk
Section titled “Help with Zinye Desk”- Use the Help option inside the app for in-context guidance.
- For account, site, or billing questions (your helpdesk runs on Zinye Cloud), see Getting help on Zinye Cloud.
- Need a hand setting up email-to-ticket, SLAs, or importing your existing tickets? Contact support and the team will set it up with you.
On the go
Section titled “On the go”Zinye Desk works as a mobile app, so agents can pick up and reply to tickets from their phones. Ask support how to install it for your site.
Learn the rest
Section titled “Learn the rest”- New here? Start with Key concepts and Getting started.
- Running support day-to-day? Tickets and Agents & teams cover the core flow.