Skip to content
Zinye Docs

Getting started

This page shows you how to open Zinye Desk and get your support team working.

Open Zinye Desk

Section titled “Open Zinye Desk”

Sign in to your site in the browser (your address looks like yourname.zinye.com). You land in the agent portal — your team’s view of all the tickets.

Add your agents

Section titled “Add your agents”

Bring in the people who’ll answer customers:

  1. Open Settings.
  2. Go to Agents and click Add (or Invite Agent).
  3. Enter each agent’s email address and send the invite.
  4. They get an email to set a password and sign in.

See Agents & teams to group them and route tickets automatically.

Connect your support email

Section titled “Connect your support email”

This is the step that makes a helpdesk a helpdesk:

  1. In Settings, set up your support email account (for example support@yourcompany.com).
  2. Enable it as an incoming account.

From then on, every email to that address becomes a ticket automatically, and your replies go back to the customer by email — all kept on the ticket.

Start here

Section titled “Start here”
Section titled “Related”