Email setup
This page shows you how to connect email to Zinye Desk — the step that turns a shared inbox into a real helpdesk.
Why it matters
Section titled “Why it matters”With email connected, every message to your support address becomes a ticket, and your agents’ replies are emailed back to the customer — all kept on the ticket. No one has to copy messages from an inbox.
Connect your support inbox
Section titled “Connect your support inbox”- Open Settings → Email Accounts.
- Click to add an account, and enter your support address (for example
support@yourcompany.com) and its password/app password. - Enable it as Incoming so new emails become tickets.
- Enable Outgoing (on this or another account) so replies are sent from your support address.
- Save.
Email notifications
Section titled “Email notifications”Zinye Desk can email people automatically when things happen — an agent when a ticket is assigned to them, or a customer when an agent replies. Review these under Settings and switch on the ones that match how your team works, so nothing is missed and customers always know they’ve been heard.